First, you must remember it is highly unlikely that any General Educational Development center will give out your results over the telephone, and will insist you wait for confirmation by mail or to check online as to when results will become available.
The telephone number for the Albany branch of the High School Equivalency office is (518) 475-6540, Mon-Fri, 9.00am to 3.00pm. Their address is HSE Office, Alternative Learning Center, 50 Lark Street, Albany, New York State, 12210.
If you needed to talk to someone at GED in a more general support capacity, they hold a live chat stream with a GED testing agent, Mon-Fri, 8.00am to 4.00pm, accessible via their website. For questions about the computer test, call (877-392-6433). The toll number for this service is +1 (952) 905-7418.
If you need help on getting good results for your GED test, there's plenty of tutorials available on YouTube, such as this film on how to write a good test essay: