Being as helpful and blame taking as possible..being polite and understanding how the customer feelz..I know it putz a lot on the personal helping the customer..but I guess the customers always right!:)
What Are The Steps Involved In Successfully Handling An Irate Customer?
I will have him set down because I know when he complains while standing he become rude ... Then I will ask him politely .. What is the problem and I will try to solve it