What Is Buffer And Its Role In Business Letter?


2 Answers

sky rose Profile
sky rose answered
Definition: Buffer is the additional information
& explanation given for the convenience of the reader in the
letter.It is used to decrease the impact of a Negative information in
the message.

While refusing an Order Letter, as an inductive plan Buffer is used as under:-

(1) Thank the Customer for his interest in your product an then repeat the detail.

(2) In Buffer statement, in a positive manner, tell the Customer that his Order cannot be completed.

(3) Select the most effective way to convey Bad news so it is accepted in a favourable manner.

(4) The main aim is to satisfy the Customer and retain his goodwill for future business.
Anonymous Profile
Anonymous answered
The main purpose of buffer statement is satisfying customer, retained the goodwill and
tries to resell products.

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